Technical Executive

Location : Cheras & Bukit Tengah, Penang 

 

 

Responsibilities:

  1. To resolve complex issues with assistance of latest information from Tips and other MB information Medias
  2. Proper handling of Star diagnosis and other MB special tools
  3. To update the team members on new Service Information and Service Measures daily basis
  4. To oversee the warranty documentation prepared by other teams thereby assisting warranty department to submit a proper warranty claim and other technical reports to MBM
  5. Work closely with MBM DAC team members by performing joint diagnosis, wherever required, in order to resolve complex diagnosis issues
  6. On exceptional cases, assist frontline team to meet customer and perform joint test drives whenever required
  7. To handle customer’s cars with utmost care and diligence
  8. To provide technical guidance to other team members as and whenever necessary
  9. To meet the terms on quality, customer care and vehicle deliver on time
  10. To escalate, through proper channels, issues of new cars / new models and repeat product related issues
  11. To follow the Standard Operating Procedure (SOP) laid down by the company in the daily working
  12. To ensure good housekeeping of the work bay, tools and accessories etc
  13. To be aware of warranty requirements and regulations and comply the same

 

Requirements;

  1. Min Diploma/ Degree in Automotive Engineering
  2. Possess of Mercedes Benz- Certified Diagnostic Technician (CDT) certificate preferred
  3. Possess min 2-3 years in passenger cars diagnosis
  4. Foreign applicant with CDT certificate are encouraged to apply

 

Please apply with latest resume to hrrecruitment@ccb.com.my