Customer Service Consultant

Location  : Mutiara Damansara, Batu Caves, Glenmarie, Petaling Jaya, Alor Setar, Georgetown, Cheras, Johor Bahru   
 
Responsibilities
  • Handle customer’s needs and provide advice / consultancy based on their service requirements and resolve all issues to their satisfaction.
  • Based on the complaints, prepare the correct repair estimate and provide proper technical advice to customers.
  • Coordinate with the workshop and parts team to ensure customers’ cars are serviced and handed back within the committed delivery time.
  • Enhance business revenue by active up selling and promoting
  • To assist front office administration and management

 

Requirements

  • Diploma or Degree in Automobile / Mechanical Engineering or equivalent
  • Minimum 2 years related working experience
  • MSC (Malaysian Skill Certificate) Level III or equivalent is also acceptable
  • Should be a customer oriented person, able to handle all customer issues passionately and aim for customer satisfaction

 

Please apply with latest resume to hrrecruitment@ccb.com.my